Your phone rings first. If you do not pick up within the seconds you choose, the call goes to Palmo. Your number never changes and callers never know.
Full number with leading 1, no spaces or dashes. Example: 16475551234
Open your phone dialer and dial this exactly, then press call. Your phone will still ring first. Palmo only catches calls you do not pick up.
The delay is the pause between your phone ringing and Palmo picking up. 10 seconds, about two rings, is the most common choice. To change it later, just dial the code again with a new delay.
| Delay code | Rings for | Roughly |
|---|---|---|
| **05 | 5 seconds | 1 ring |
| **10 | 10 seconds | 2 rings (recommended) |
| **15 | 15 seconds | 3 rings |
| **20 | 20 seconds | 4 rings |
| **25 | 25 seconds | 5 rings |
| **30 | 30 seconds | 6 rings (maximum) |
Only these values work. 5 second steps, 30 is the network maximum. To change the delay, just re-dial the setup code with the new number.
Use these codes any time to check what is set or to remove forwarding entirely.
Check the current no answer forwarding target and delay
Turn off no answer forwarding
Calls ring you, then go to your normal voicemail.
Reset all conditional forwarding
Clears no answer, busy, and unreachable forwarding all at once.
If the main code does not stick on Telus, use this format instead. Same idea, same delay rules.
Only use this if you and your team have chosen full 24/7 mode. With unconditional forwarding, your phone does not ring first. Every call goes straight to Palmo.
Turn on full 24/7
Turn off full 24/7
Most issues come down to one of these five things. Work through them in order.
This is a Canadian VoLTE quirk. On some carriers, dialed conditional forwarding has been unreliable since the VoLTE rollout. Two options: